These Terms & Conditions ("Terms") govern your use of the online flower delivery service provided by Ickenham Florist ("we", "us", or "our"), whether accessed via our website or other electronic means. By placing an order with Ickenham Florist, you agree to be bound by these Terms. These Terms are designed for customers ordering from Ickenham and the surrounding areas. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you should not use our services.
To place an order for flowers or related products from Ickenham Florist, you must be at least 18 years old and have the legal capacity to enter into a binding contract.
Our order process consists of the following steps:
We endeavour to ensure that all product descriptions, images, and prices are accurate and up to date. Due to the fresh and seasonal nature of flowers, substitutions may be necessary to ensure your order is delivered on time. When substitution is required, we will use flowers of equal or greater value and similar style, while maintaining the overall quality and design of the item you have ordered. If a specific component is unavailable (such as a vase or presentation item), we reserve the right to substitute with a suitable alternative.
All prices displayed on our website are inclusive of VAT (where applicable) and are quoted in Pounds Sterling (GBP). Delivery charges, if any, will be indicated during the checkout process prior to order confirmation.
Payment for your order must be made in full at the time of order. We accept major credit and debit cards, as well as other approved electronic payment methods as detailed at checkout. Your payment details are handled securely via our payment processing partners and are not stored by us. All orders are processed once payment is successfully received and confirmed.
We offer delivery throughout Ickenham and the surrounding areas. Our standard delivery window and any available timed or same-day delivery options will be communicated on our site during checkout.
While we strive to meet all delivery dates and times, unexpected events (such as traffic delays, weather, or supply shortages) may impact delivery schedules. We are not liable for late deliveries that arise due to factors beyond our reasonable control. If we anticipate a significant delay, we will contact you promptly using the details provided at order.
If no one is available to accept the delivery at the recipient’s address, we may leave the flowers in a safe place, with a neighbour, or follow any delivery instructions provided at checkout, unless local or seasonal constraints apply. Should delivery be impossible, we will attempt to contact you or arrange a redelivery; additional charges may apply for repeat delivery attempts.
Once delivered, responsibility for the flowers transfers to you (or the recipient), and we are not responsible for their subsequent care or condition.
You may cancel or amend your order by contacting us directly as soon as possible after placing your order. For standard flower arrangements (non-personalised), you have the right to cancel your order up to 24 hours before the scheduled delivery date for a full refund.
Cancellations made less than 24 hours before the delivery date, or after the flowers have already been prepared or dispatched, may not be eligible for a refund, except at our absolute discretion. Orders for bespoke or highly personalised arrangements cannot normally be cancelled once preparation has commenced, unless faulty or not as described.
To amend or cancel an order, please supply your order reference number and proof of identification. Once an order is cancelled and eligible for refund, any amount paid will be reimbursed to your original payment method within a reasonable period, in accordance with our refund policy.
Because flowers are perishable items, returns are generally not accepted unless the arrangement is faulty, damaged upon arrival, or not as described. If you are not satisfied with your order, please contact us within 24 hours of delivery with photographic evidence and your order reference. Where applicable, we will arrange a replacement or a full/partial refund as appropriate.
All complaints will be investigated thoroughly, and we will endeavour to resolve issues in good faith. Please note that improper storage or handling of flowers after delivery is not covered by our returns policy.
By placing an order with Ickenham Florist for flower delivery in Ickenham and surrounding areas, you confirm that:
We endeavour to provide high-quality products and service. However, to the maximum extent permitted by law:
All content, photographs, and designs displayed as part of the Ickenham Florist online service are protected by copyright and other intellectual property laws and remain the property of Ickenham Florist or its licensors. No part of our website or service may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written consent.
Your personal information is handled in accordance with applicable UK data protection legislation. We use your personal data for the purpose of fulfilling your order, delivery, and communication regarding your purchase. Please refer to our Privacy Policy for further details about how your data is processed and protected.
We reserve the right to amend these Terms from time to time. Any changes will take effect immediately upon publication on our website. It is your responsibility to review these Terms periodically. Your continued use of our services constitutes acceptance of any revised Terms.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to orders placed with Ickenham Florist, including our online flower delivery services in Ickenham and nearby areas, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall remain in full force and effect.
These Terms & Conditions apply to all orders from customers within Ickenham and the surrounding areas, unless otherwise stated. You should print and retain a copy of these Terms for your records.
Thank you for choosing Ickenham Florist for your online flower delivery needs in Ickenham and beyond. We appreciate your support and look forward to providing you with the highest standard of service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ickenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ickenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
