At Ickenham Florist, we are passionate about delivering only the freshest, most beautiful flowers to homes and businesses in Ickenham and the local neighbourhood. To ensure your complete satisfaction, we offer a robust fresh flowers guarantee, underpinned by our returns, refunds, and complaints policy. As your trusted local florist, your happiness and the quality of our blooms are always our top priorities.
We are dedicated to ensuring every floral arrangement reaches you in perfect condition. If your flowers arrive damaged or not as expected, please notify us as soon as possible—ideally on the same day of delivery. Take clear photographs of the damaged flowers and packaging so we can assess the issue fairly and promptly. Our team will review your claim quickly and with care—because providing fresh, beautiful flowers to your doorstep is at the heart of what we do in Ickenham.
At Ickenham Florist, we guarantee that all flowers delivered are fresh and vibrant. Our arrangements are prepared daily using flowers sourced from reputable growers. Should you follow the care instructions provided, your flowers should remain fresh for a minimum period of five days from the date of delivery. Certain delicate varieties may have a shorter natural lifespan, but we always aim to communicate this in advance. If you believe the flowers have not met our freshness standard within this window and you have followed the care advice, please contact us—our team is here to help.
If your order arrives damaged, or if the flowers do not meet our freshness guarantee, we offer two straightforward remedies:
Your satisfaction matters most to us, and our team will discuss which option best suits your situation. Please note that refunds and replacements are typically processed once we have received photos and relevant order details.
We care deeply about our customers and our community in Ickenham. Should you have a complaint or concern not covered by the above policies, please reach out to us promptly with your order information and the details of your issue. Every complaint is logged, reviewed, and handled by our management team to ensure a fair and thorough resolution. We aim to acknowledge all complaints quickly and provide a full response within 2 working days. We value your feedback as it helps us improve our service and continue delivering excellent floral experiences.
Ickenham Florist has served households and businesses throughout the local community with pride for many years. Our policies reflect our commitment to outstanding service and our promise to stand by our fresh flowers guarantee in Ickenham. Thank you for choosing us as your local florist—your trust and satisfaction drive everything we do.
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